16:17 12 Feb 23
The Andrew Agency is always helpful with any questions or concerns I have about my auto or homeowners coverage. Everyone there is kind, knowledgeable, and always willing to help in any way.
16:31 14 Jun 22
Very nice people to work with. They are always there to help out with my insurance needs.
22:39 12 May 22
I've been with The Andrew Agency since 2014. Ms Durette has been my primary contact for the majority of that time. She is friendly, professional and helpful. Always willing to take the necessary time and effort to explain or clarify any issue or issues I may have. It's a pleasure to work with her.
19:23 24 Feb 22
BJ , the agent, was very helpful, professional and answered all my questions promptly.Throughout our discussions she has been very supportive and available.
Jo Ann Tobias
18:12 23 Feb 22
Nancy is very responsive and has great ideas on how to save money while being fully covered. I have been her client for probably 25 years! I have referred her to friends and clients as well!
16:44 20 Feb 22
responsive, professional, handle claims quickly and respectfully. Provide answers to my insurance questions whenever I ask for them
17:11 19 Feb 22
BJ was extremely helpful in responding to my questions regarding changes to my coverage.
22:55 17 Feb 22
The agency and our agent is very attentive and responsive. They contact me the day I make an inquiry. They also were fabulous when it came to taking care of the claim from our fire. Great insurance and a great agency.
16:50 17 Feb 22
Justin Harris and the Andrew Agency are always responsive to my questions and concerns.
17:13 11 Feb 22
Very knowledgeable about the insurance industry. He is alway available to answer my questions and I trust him to help me make the correct choices with regard to my business insurance.
17:33 10 Feb 22
Justin has always been very responsive to request for COI 's and any help needed. Thanks !
S. L. Young
16:25 26 Jan 22
This insurance agency has provided excellent, personalized services for me and my companies for over 20 years. It's great to be able to contact my agent without having to select options to reach a certain department.
18:54 30 Dec 21
Nancy Fama, our agent from the Andrew’s Agency, is our agent that handles our Travelers Insurance home and auto. She is not only diligent in answering and researching our inquiries but does it in a courteous and professional manner. In dealing with Nancy we feel comfortable that she represents our family well!I will add that the Travelers and Andrews Agency are solid companies to do business with and have taken great care of us!
21:25 07 Dec 21
Nancy gores above and beyond to understand my insurance requirements, answer my questions and provide followup and documentation when needed. Quite honestly, I'm remaining with The Andrew Agency because of Nancy.
19:16 07 Dec 21
I received an e mail asking if I wanted to compare coverages, to save money on having more than one insurance policy with the same agency. Having done so, they were able to save me some money, so I made the necessary changes.
10:38 25 Nov 21
They always respond to us immediately. Thank you for the excellent service.
16:41 19 Nov 21
We have been with the Agency for over a decade and have always been satisfied with the rates, professional staff, and how quickly the agency respond to inquiries.
16:14 19 Nov 21
We have worked with The Andrew Agency for 5 years now. During this time we first moved to Richmond and bought a condo. After 2 years we moved into a house. Throughout the process of buying and selling we have found The Andrew Agency to provide the expertise we needed, excellent value for money, and top-notch customer service. Any time we have a question or need some assistance the response time is fast and the communication is clear. We could not be any happier, and we recommend their firm.
14:38 19 Nov 21
My experience with the Andrew Agency has been very positive. Our contact is very responsive to our questions and needs. It is a pleasure to work with them.
20:30 17 Nov 21
The Andrew Agency has been a great company to deal with. I had to change my car insurance in 2020 because the premium was more than I could afford. The Andrew Agency was recommended by my former insurance company and they have exceeded my expectations on their service and quality of commitment to their customers. In fact they where able to get me a better rate as well full coverage for a great deal cheaper than my former insurance company. Plus they handle my renters insurance and have worked great not only with me but with the company that I rent from. Justin Harris, my agent, has been there for me every step of the way in not only getting 2 new policies that I could afford but every time I've had either a question or an issue that needed to be resolved he was right there, ready and able to handle the matter. Thanks to The Andrew Agency for making my switch to a new car and rental insurance company quite easy and quite affordable. Sincerely, Linda G. Wagner
16:43 12 Nov 21
My insurance agent has been amazing to work with. Tina has been there to assist with my many moves and the inevitable twists and turns of life. I’m very appreciative of her professionalism and friendship.
17:46 11 Nov 21
Best of the best.
16:48 11 Nov 21
We appreciated the prompt and professional support.
17:23 10 Nov 21
We have referred 4 other families to Ryan and they too are pleased with the Andrew agency. Good people to work with!’
22:32 04 Nov 21
Ease of access to primary agent, billing / premium invoice electronically and simple to pay with immediate confirmation. Our agent for over 10 years now policy invoice simple to understand and pay.
19:01 04 Nov 21
The Andrew’s Agency does a great job comparing insurance companies looking for the best rates and coverage for our family to include: 2 houses, 1 boat, 3 cars! Nancy has always been proactive in securing best rates and has helped us when we have had claims!
15:44 03 Nov 21
Ryan Andrew & the Agency have been prompt & professional in assisting us with documentation requests for our refinance updates. Ryan, personally, has explained the costs associated with our auto & home insurance policies & has proven to work hard in providing us with best rates. Totally satisfied!!Bill & Jeanne Maguire
16:21 02 Nov 21
The Andrew Agency has always been there when we needed them. They always answer whether it is a phone call or an email. I know I can always count on them for our insurance needs. Thanks so much for being an amazing company to work with!
03:04 30 Oct 21
The Andrew Agency has been a supportive and effective insurance company that has been serving my family for over 10 years, I am very satisfied with their professionalism.
17:00 29 Oct 21
Anytime, yes, anytime I have made contact with the office I have gotten immediate response and very satisfactory results.
19:38 27 Oct 21
The customer service is outstanding - Andrew and his team are ALWAYS there when we need them, whether it's for questions about policies, or moments of crisis when we need him there the most. They are the best.
16:01 27 Oct 21
The Andrew Agency staff always respond promptly and helpfully, even on holiday weekends! I trust them to provide good, honest advice. I highly recommend them.
16:55 23 Oct 21
The Andrew Agency has been the insurance agency for The Indoor Football League for the past four years and has provided excellent service. They provide all of the League's insurance needs and make sure all of our renewals are accomplished on time. Ryan has always provided the answer to any questions we had and has made sure our needs have all been met.Robert LovingChief Financial OfficerIndoor Football League
15:50 21 Oct 21
I have had an excellent experience with my agent, she has always been extremely helpful and responsive. She has assisted with policies for my vehicles and help with setting up a policy for my daughter. I can call and or email with policy questions and know I will get a quick response.
00:54 20 Oct 21
Our agent, Nancy Fama, has always been very prompt and efficient in answering our questions and insurance concerns in a very friendly and accurate manner. It has been a joy to work with her at the Andrew Agency.
19:03 17 Oct 21
I recommend the Andrew Agency if living in Virginia. Their rates were competitive and found us the best price for the Richmond, VA area.
15:49 16 Oct 21
Great company to do business with
14:21 14 Oct 21
I love that all I have to do is send an email and someone is there to help me no matter what I need. If that person can't help me she always finds the solution or answer and gets right back to me. Thank you so much for all you do Liz and Beth!!!
17:54 12 Oct 21
The Andrew Agency has provided fast and accurate information for my insurance needs which has often required "outside the box" research. I am a small business, but the Andrew Agency treats me like their biggest customer.
Jay Robert Dorfman
15:58 12 Oct 21
I have been very pleased by the service from the Andrew Agency. They have been very responsive and helpful, and I highly recommend them.
15:53 12 Oct 21
Have worked with Beth for many years and she is great! Always professional, gets back to me very quickly and provides excellent service.
16:04 09 Oct 21
There isn't a lot of opportunty for interction, but I did get a policy that was just right for my business in a timely manner. I appreciated that I was able to have someone familiar with my company needs give me a policy that seemed to be in line with the going rate.
18:31 08 Oct 21
Nancy Fama has been our agent for 18 years and she is the best! Always responsive, available and provides great recommendations and advice. Highly recommend Nancy and the Andrew Agency.
12:48 08 Oct 21
easy to reach and willing to answer questions
17:54 06 Oct 21
Nancy has always been very helpful and quick to respond. We have had various insurance needs and she does make efforts to get us the right product for what we need. We are very happy and comfortable to have our insurance needs taken care of with the Andrew Agency!
17:39 01 Oct 21
I have been with the Andrew Agency for an number of years and have always been pleased with their prompt and personal service. They are attuned to my personal needs and make every effort to meet them.I highly recommend this Agency.
15:57 30 Sep 21
Nancy Fama has been our agent for 23 years. ALWAYS helpful and super responsive. Gives us great confidence and peace of mind.
17:12 29 Sep 21
Always get a person to speak with and no automation!! Prompt service by professional staff is good business and is always an important service rendered by The Andrew Agency
15:51 16 Sep 21
I have had nothing but great experience with the folks at the Andrews Agency. Highly recommended.
14:17 10 Sep 21
Peace of mind! Having an agent you can depend on when a need arises is essential! The Andrew Agency gives you that with their vast knowledge and the confidence that you will be taken care of like a family member!
22:32 09 Sep 21
Readily available. Great people to work with any time of the day. Great price and very professional.
20:16 02 Sep 21
Andrew is always very easy to reach by phone when we have questions and willing to take the time to explain things thoroughly and save us money whenever possible. Highly recommend the Andrew Agency!
14:13 16 Aug 21
One of few organizations that understand the value and unique insuring of historic properties. Pleasant to work with and very responsive !
Fralin Art & Frame
17:25 06 Aug 21
Very good service. I feel they are looking out for me.
16:01 23 Jul 21
Great Insurance Company to Deal with, great coverage and pricing. Justin Harris has been a great help to our business
Mary Anne McCarthy
16:30 09 Jul 21
Great agency! They are incredibly responsive. They also look out for any savings you may be eligible for on an existing policy. I received an email to advise me of an opportunity to change my policy for more coverage and lower premium! Can’t beat that! Thanks for the proactive handling of my policy!
16:21 02 Jul 21
I have dealt with my agent Tina for a number of years now and I have had only a good experience in service. I am a small business but have been treated as a big business as far as my insurance needs. Very responsive to COI request and other quotes I may have asked for. Jay Byrnes A.D.O. Decorating
15:47 30 Jun 21
We have used the Andrew Agency for our business needs ever since our inception in 1995. They have never let us down and have always provided exceptional service.
13:25 28 Jun 21
Excellent service. Beth has been taking care of our insurance needs for many years. Renewals and certificate requests are handled timely.
18:49 02 Jun 20
Mr. Andrew, I can not think of a reasonable answer why my insurance has gone up again so much for the present year. I am on a fixed income on a tight budged. In my working years I put in a lot of hours never received a bonus or stock options. Could it be that you paying big bonuses?Thank you, Karl
23:17 15 Sep 19
They helped me with an insurance coverage issue I have had for months. BJ was very responsive and willing to help where other companies didn't get back to me.
14:21 22 Aug 19
I should have hired Ryan years ago. He is wonderfully responsive and while improving my insurance coverage he lowered my cost. He has access to policies I wouldn't know about by searching the web. I'll look to Ryan for all my insurance needs from now on.
19:34 17 Aug 18
Both BJ and Steve have always been helpful to me. I am happy with the policy they got for me and highly recommend them.
14:15 25 Jul 18
Was very helpful especially in regards to handling my Insurance problem.
12:23 13 Jul 18
I have been insured with Ryan for over 11 years and he is the greatest most exceptional hard working agent i have encounter, he goes the extra mile to give you the best customer service. I am happy to refer all my friends/associates to his company If they are looking for personal and exceptional service.
13:06 03 Jul 18
They provide excellent customer service
14:13 23 Apr 18
Ryan Andrew will jump through hoops to make certain all your insurance needs are taken care of. So glad we found the Andrew Agency!
15:40 28 May 17
I work with Ryan Andrew for all my insurance needs. I feel like he genuinely has my best interests in mind. He is super helpful and responsive. Highly recommended.
23:11 27 Jul 15
The Andrew Agency provided me with exceptional customer service, finding me the lowest rate available with even better coverage than I had before. I would highly recommend them to anyone looking to reduce their rate on home and/or auto insurance. They really do go above and beyond!
19:13 27 Jul 15
i had this company years and they just cutt me off with out helping at all.warning for anybody getting this insurance company, they do not go the extra mile for no one.